On 2026-08-07, Kodec used the DataForSEO Business Data API to collect the 20 HVAC listings returned for “HVAC contractors in Houston, TX,” then analyzed 400 Google reviews and their owner responses.
What the review responses show
of 400 analyzed reviews had an owner response
DataForSEO Google Reviews capture, 2026-08-07
of owner responses met the name-or-specific-detail personalization heuristic
Kodec analysis of the DataForSEO capture, 2026-08-07
Across the companies in this capture, response rates ranged from 0% to 100%. The company-by-company list shows which captured businesses had no owner responses in the analyzed review sample.
median company-level response speed where both timestamps were available
DataForSEO review and owner timestamps, 2026-08-07
Pearson correlation between Google rating and observed response rate
Kodec analysis of the DataForSEO capture, 2026-08-07
Company-by-company results for Houston
- John Moore Services: 90% response rate across 20 reviews; 100% of responses classified as personalized; median response time 0.4 days; Google rating 4.7.
- ARS / Rescue Rooter: 25% response rate across 20 reviews; 100% of responses classified as personalized; response speed unavailable; Google rating 4.6.
- Abacus Plumbing, Air Conditioning, & Electrical: 100% response rate across 20 reviews; 100% of responses classified as personalized; median response time 9.9 days; Google rating 4.7.
- One Hour Air Conditioning & Heating® of Houston: 85% response rate across 20 reviews; 100% of responses classified as personalized; median response time 0 days; Google rating 4.7.
- Village Plumbing, Air & Electric: 100% response rate across 20 reviews; 100% of responses classified as personalized; median response time 0.1 days; Google rating 4.8.
- Royal Air Houston: 5% response rate across 20 reviews; 100% of responses classified as personalized; response speed unavailable; Google rating 4.6.
- Air Tech of Houston AC & Plumbing: 95% response rate across 20 reviews; 94.7% of responses classified as personalized; median response time 0.5 days; Google rating 4.9.
- A1 Plus Electrical, Plumbing and Air Conditioning Repair: 70% response rate across 20 reviews; 100% of responses classified as personalized; median response time 2.3 days; Google rating 4.8.
- Service Experts Houston: 95% response rate across 20 reviews; 100% of responses classified as personalized; median response time 5 days; Google rating 4.8.
- Nick's Plumbing & Air Conditioning: 85% response rate across 20 reviews; 88.2% of responses classified as personalized; median response time 0.4 days; Google rating 4.7.
- Airtron Heating & Air Conditioning: 90% response rate across 20 reviews; 100% of responses classified as personalized; median response time 4.8 days; Google rating 4.8.
- Mission Air Conditioning & Plumbing: 95% response rate across 20 reviews; 100% of responses classified as personalized; median response time 1 days; Google rating 4.8.
- Uptown Heating & Air Conditioning: 85% response rate across 20 reviews; 0% of responses classified as personalized; median response time 0.3 days; Google rating 4.9.
- Air Dynasty AC & Heating LLC: 80% response rate across 20 reviews; 100% of responses classified as personalized; median response time 7 days; Google rating 4.7.
- Universal Home Experts: 80% response rate across 20 reviews; 81.3% of responses classified as personalized; median response time 0.3 days; Google rating 4.8.
- All Star A/C, Plumbing & Electrical: 90% response rate across 20 reviews; 94.4% of responses classified as personalized; median response time 1.1 days; Google rating 4.9.
- AIRTEAM Heating & Cooling: 95% response rate across 20 reviews; 100% of responses classified as personalized; median response time 2.4 days; Google rating 4.8.
- OneCall Houston: 95% response rate across 20 reviews; 100% of responses classified as personalized; median response time 1.1 days; Google rating 4.8.
- House Pro Air Conditioning: 0% response rate across 20 reviews; 0% of responses classified as personalized; response speed unavailable; Google rating 4.7.
- Post Shopping Air Conditioning Center: 0% response rate across 20 reviews; 0% of responses classified as personalized; response speed unavailable; Google rating 4.4.
How personalization was classified
A response counted as personalized when it used the reviewer’s first name, referenced at least two specific non-generic terms from the review, or contained a substantive response beyond a short generic thank-you. This is a reproducible text heuristic, not a judgment about service quality.